Welcome to UTSA Housing Facilities On-line Work Request System

UTSA Housing and Residence Life

AFTER HOURS EMERGENCY, PLEASE CALL THE RESIDENT ASSISTANT AT:

Chaparral Village 1-5, 12 210-889-0481
Chaparral Village 6-11 210-336-2578
Laurel Village 1-5 210-336-2541
Laurel Village 6-8 210-889-0026
Alvarez Residence Hall
(fka San Saba Hall)
210-315-3631 North
210-315-7139 South


The iService Desk enables customers to electronically submit work requests and to monitor the status a work order.

How To Submit a New Work Request

  1. Click “Submit Request” in the left-hand menu.
  2. Use the drop-down menu to select the building and then click on continue button to proceed.
  3. Complete the request form.
        ­ All information marked by an * is a required field.
    Press “Submit” once you have filled in all necessary information.
  4. You will receive a confirmation page after submitting the work request. Once your work request is assessed and accepted you will receive an e-mail confirming that your request has been converted into a work order. A work order number will also be provided at this time to track your work progress.

How To Monitor Status of a Request
The iService Desk offers the means to monitor work progress through a work order number.

On the left hand side menu, under “Search by Work Order Number,” enter the work order number and click the arrow button to start your search.

**Note: When initially submitting your request, you will receive a confirmation page displaying a request number for future reference.

For additional information or assistance, please contact your respective front desk.